Frequently Asked Questions
Frequently asked questions
Lumion requires a computer with a fast graphics card with plenty of memory. Make sure you look at the requirements below before you buy or upgrade a computer for Lumion.
In this blog post we recommend some desktop and laptop computers that will guarantee a great Lumion experience.
If you already have a laptop computer, please click here to see if it is suitable for Lumion.
NOTE: Lumion and Lumion Pro require an internet connection.
Minimum System Requirements
Recommended System Requirements
Lumion requires a PC with a fast NVIDIA or AMD graphics card with at least 2GB memory. If your laptop PC has a slow graphics card with less memory, or, if it only has an Intel HD graphics card, then your laptop PC is unsuitable for Lumion. The result will be graphics errors and driver crashes if you try to use Lumion. Please click here to see if you can run Lumion on your laptop PC.
Your graphics card must have a minimum of 2,000 PassMark points on this benchmark list and at least 2GB memory. Click here to find out which graphics card your PC has. If you want to work on more complex scenes with more models and materials you will need a graphics card with more PassMark points and memory:
Please click here for more information about graphics cards.
Lumion support is exclusively provided via the Lumion Support Forum.
Lumion support is not provided via email, phone or private forum messages.
Lumion support is available from Monday to Friday.
If you have purchased Lumion or Lumion Pro you must register your license key by following these steps to get support.
Please see the following links:
Lumion is not available on OSX, and there are no plans to make Lumion available on OSX. WMWare Fusion is also not supported. However, if you install Windows on your Mac via Bootcamp, you can install Lumion on the Windows partition.
Please note that using Lumion on Macs is not officially supported. Act-3D provides no warranties on any of the functionality in Lumion and does not accept any liability claims arising from the use of Lumion on Macs. Please also note that Macs often do not have very powerful graphics cards and will struggle when running Lumion. Please click here to check if your Mac's graphics card is suitable for Lumion.
Upcoming versions of Lumion will not be available on Mac
No, Lumion does not officially support 'remote desktop' access, for example via Windows Remote Desktop, WMWare Fusion, Citrix, Teamviewer etc.
If the Download Manager does not start downloading Lumion or you get an error message, please go through the following checklist:
Internet Explorer Settings
This problem occurs on some windows installations, most probably after a Windows Update. You can fix this by doing the following:
Go to the Lumion forum for further assistance.
Please click here for more information about the license system.
We do not recommend using Lumion without an internet connection as the license system requires internet access when starting up and shutting down Lumion. However, if you have a smartphone with internet access, you can set it up as a mobile WiFi hotspot (Click here to see a guide for Android phones). That way, you can connect your laptop PC to your smartphone, and start up and close down Lumion without problems.
Lumion supports most common CAD and BIM software. Please click here to see how to import models from all of the major CAD software packages.
The supported model file formats are as follows:
No, it's not possible to export Lumion scenes/models to other 3D applications.
Lumion contains about 1/3 of the models that are included in Lumion Pro.
You can see the exact numbers on the product page.
Click here to see the models that are included in Lumion Pro 6.
Click here to see the models that are included in Lumion 6.
Rendering times will increase if your scene is 'too complex' and your hardware isn't powerful enough and/or lacks free memory. 'Too complex' refers to the following variables:
To reduce the time it takes to render an image of a clip, you should try to reduce the number of all of the above. In particular E, F and G.
Lumion always renders movies and image sequences in the background (which correspond to the MP4 and Images tabs in Movie mode), so that you can check your emails etc while it is rendering. Background rendering is not supported when rendering a still image via Photo mode or the Single tab in Movie mode.
IMPORTANT: Please follow these instructions when you render videos or image sequences to ensure that the background rendering process works as expected:
Doing any of the above will cause Lumion to lose the connection to the graphics card and will reset the exposure in Lumion when rendering is resumed which means that the video has to be rendered from scratch again.
If your PC switches to the screensaver or to the Windows login screen after a few minutes, rendering will also be interrupted. You can prevent this from happening by running the Windows Media Player in the background, e.g. with playback of a few songs set to repeat.
Please click here to see where Lumion scenes and imported models are saved to (and how to change this location).
Please click here to see how to load a Lumion scene on another PC.