FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Lumion requires a computer with a fast graphics card with plenty of memory.
Click here to view system requirements
Lumion support is exclusively provided via the Lumion Support Forum.
Lumion support is not provided via email, phone or private forum messages.
Lumion support is available from Monday to Friday.
To qualify for technical support, please register your License Key by following these steps.
Please look at the following resources to get started:
Lumion is not available on OSX, and there are no plans to make Lumion available on OSX. Parallels and WMWare Fusion are also not supported.
However, if you install Windows on your Mac via Bootcamp, you can install Lumion on the Windows partition. Please note that the latest Nvidia/AMD driver must be installed, otherwise you may not be able to run Lumion.
Important: Using Lumion on Macs is not officially supported. Act-3D provides no warranties on any of the functionality in Lumion and does not accept any liability claims arising from the use of Lumion on Macs.
Please also note that Macs often do not have very powerful graphics cards and will struggle when running Lumion. Please click here to check if your Mac's graphics card is suitable for Lumion.
Upcoming versions of Lumion will not be available on Mac
No, Lumion does not officially support 'remote desktop' access, for example via Windows Remote Desktop, WMWare Fusion, VMWare VDI, Citrix/ZenApp, Teamviewer, Nvidia GRID, XenServer, XenDesktop etc.
There are currently no plans to add support for any of these applications.
Some 'remote desktop' applications such as TeamViewer might let you start the rendering procedure but navigating around scenes and moving objects etc won't work as expected. Other 'remote desktop' applications such as Citrix and VMWare products will have trouble running Lumion.
If the Download Manager does not start downloading Lumion or you get an error message, please go through the following checklist:
Please click here for more information about the license system.
No, it is not possible to use Lumion without an internet connection.
However, if you have a smartphone with internet access, you can set it up as a mobile WiFi hotspot (Click here to see a guide for Android phones). That way, you can connect your PC to the internet via your smartphone and use Lumion without problems.
Lumion supports most common CAD and BIM software. Please click here to see how to import models from all of the major CAD software packages.
The supported model file formats are as follows:
No, it's not possible to export Lumion scenes/models to other 3D applications.
Lumion contains about 1/3 of the models that are included in Lumion Pro.
You can see the exact numbers on the product page.
Click here to see the models that are included in Lumion Pro 7.
Click here to see the models that are included in Lumion 7.
Rendering times will increase if your scene is 'too complex' and your hardware isn't powerful enough and/or lacks free memory. 'Too complex' refers to the following variables:
To reduce the time it takes to render an image of a clip, you should try to reduce the number of all of the above. In particular E, F and G.
Lumion always renders movies and image sequences in the background (which correspond to the MP4 and Images tabs in Movie mode), so that you can check your emails etc while it is rendering. Background rendering is not supported when rendering a still image via Photo mode or the Single tab in Movie mode.
IMPORTANT: Please follow these instructions when you render videos or image sequences to ensure that the background rendering process works as expected:
Failure to prevent any of the above from happening will cause Lumion to lose the connection to the graphics card and will reset the exposure and shadows in Lumion when rendering is resumed which means that the video has to be rendered from scratch again. It may also result in corrupted MP4 files.
If your PC switches to the screensaver or to the Windows login screen after a few minutes, rendering will also be interrupted. You can prevent this from happening by running the Windows Media Player in the background, e.g. with playback of a few songs set to repeat.
Please click here to see where Lumion scenes and imported models are saved to (and how to change this location).
Please click here to see how to load a Lumion scene on another PC.
©2017 Act-3D B.V. Product information and specifications are subject to change and provided by Act-3D, B.V. “as is”, without any warranty of any kind, either express or implied. All trademarks are the property of the respective trademark owners. For more information click here.