FREQUENTLY ASKED QUESTIONS

 

Frequently asked questions

Sales FAQ

How can I buy Lumion licenses?

 

Buy in our online store

Orders are processed online by Avangate, authorized on-line vendor of Lumion. Select the purchase link of the product license you are interested in, fill out the details and submit your order. Avangate accepts a variety of payment options such as credit card, wire transfer and Paypal. Various currencies are accepted.

The orders are processed in a secure environment, using the SSL (Secure Sockets Layer) protocol with 128-bit encryption keys. The encryption is certified by VeriSign. Visit the Avangate Shopper Support Center for answers to questions about order, payment and product delivery processes.

 

Buy from a local reseller

You can order Lumion at a local reseller. To find a reseller in your region, click here

 

How to buy additional seats

You can buy additional online or at your local reseller.

 

How to buy educational licenses

You can buy educational licenses by contacting your local reseller. You can also contact Lumion Sales: [email protected]

 

 

How is the software delivered?

As soon as the payment for your order is approved, you will receive an e-mail with a license key and installation instructions. On-line order processing usually takes a few minutes (wire transfers take longer). The software is delivered electronically, there are no physical goods shipped and no shipping charges. Below is an example of a delivery e-mail of Lumion.

 

 

Who will offer support on payment and delivery?

For online orders

Avangate Shopper Support offers 24/7 multi-language support.

They also offer real-time tracking of the payment and delivery status of your order.

 

For reseller orders

Contact your reseller for support.

 

How many licenses do I need?

Lumion license are floating. You can run as much as Lumion instances simultaneously as the number of seats you have on the license.

 

May I install Lumion on multiple computers?

You can install Lumion on multiple computers. The number of Lumion instances you can run at the same time equals the number of seats you have on the license.

 

Do you offer networked (floating) licenses?

Yes, all Lumion licenses are floating and managed by our cloud-based license server. Note that Lumion needs internet access over HTTP to our license server. It connects upon start-up and exit to respectively allocate and release a license. This system offers a user-friendly and fully automatic floating license system to both large and small companies.

 

Do you offer node-locked (non-floating) licenses?

You can use Lumion on just one computer, but Lumion will still depend on our cloud server for activation and deactivation. We do not offer off-line solutions.

Do I get free updates?

 

We regularly release updates with fixes, changes and added functionality. Your Lumion license entitles you to get any free updates of your current

major version.

Upgrading to the next major version (Lumion 6) requires an upgrade fee.

 

What other technical support do I get?

All support options can be found on our support page. Once you received your Lumion license, you can register it on our website on your personal account. This offers you access to the licensed section of our support forum. Our support forum is maintained by a professional Lumion Support Staff who will provide answers to your questions quickly.

 

Is it possible to upgrade from Lumion to Lumion Pro?

Yes, you can upgrade whenever you want and pay the difference in license price (€ 1500). You can order upgrades on our website or at your local reseller.

 

Do I have to pay V.A.T.?

Applies to on-line orders only. For reseller orders, contact your reseller for more information.

 

According to EU regulations, independent of the seller’s location, all customers located within the EU are required to pay VAT. The rate applied is 21%. Should you have a valid VAT ID, you are exempt from VAT. All customers outside the EU are exempt from VAT with some exceptions: Norway, Switzerland and Iceland, where the VAT rate vary widely according to local country-specific taxation levels.

In Norway, VAT only needs to be paid by individuals.

For Switzerland and Iceland, the taxation is made for all shoppers, both individuals and companies.

 

If you have more questions regarding VAT appliance, please contact the Avangate Financial Dept. at [email protected]

 

 

Can you fill out a W9 form?

Since Act-3D B.V. is located in the Netherlands, a W9 Form is not applicable. If your purchasing department requires a W9 form, please buy from one of our resellers

 

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